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Struggle with explaining Regulatory Requirements to upper management?  Regulated industries have two masters: the regulators and CEOs; so why not develop strategic tools to serve both? Let’s use a process approach to determine how well your current practices meet your…

Three days after starting a new job, I met the CEO in the elevator and introduced myself. Without skipping a beat, he said he was familiar of who I was, stating that I was that highly paid “Quality Overheadâ€. I…

The greatest life lesson occurred while in my High School Geometry class.  During discussions of hyperbolic equations, the teacher turned around from the board to profound that, “Man is like a hyperbola, always striving to their asymptote.† It took me…

The childhood game of ‘tag’ is fun, I still enjoying playing with young children.  However, in business the game of ‘tag’ is often used as an excuse for pushing responsibilities on to vendors/suppliers.  How many times have you heard ‘the…

Reading bedtime stories continues to be an important communication tool for young (and old) people.  Antoine de Saint-Exupery’s classic, The Little Prince was part of the cycle for each of my children and now grandchildren.  The great secret from the…

For years, I have been mentoring a successful Quality/Regulatory friend who recently asked for guidance on dealing with personal relationships, focusing on his career and personal relationships.  We discussed how we have established goals and requirements in our business lives…