Striving for perfection

A graph of the time and risk curve.

For Quality Executives, one of the most consequential leadership challenges is knowing when to pursue improvement and when to recognize the point of diminishing returns. A lesson I first encountered in a high school geometry class captures this well. While discussing hyperbolic equations, the teacher paused and observed, “Man is like a hyperbola, always striving…

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Quality is not Overhead

A table with different types of business models.

Early in my tenure at a new organization, I encountered a telling moment that reflects a common mindset in healthcare and life sciences. Three days into the role, I met the CEO in the elevator and introduced myself. He immediately recognized me as the newly hired and, in his words, highly paid “quality overhead,” brought…

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Business Centric Solutions for meeting Regulatory Requirements

A flowchart of the process for an article with blue background

Struggle with explaining Regulatory Requirements to upper management? Regulated industries have two masters: the regulators and CEOs; so why not develop strategic tools to serve both? Let’s use a process approach to determine how well your current practices meet your organizational needs: Defining business practices that meet Regulatory requirements is key for delivering products, services,…

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